Feedback survey

From time to time Modulify asks the people who use it how it is going. The feedback survey is a short set of questions about your experience, and once someone on the team has read your answers and approved them, the credits it promises land in your default workspace. That is 50 credits unless the survey shows another amount.

The team wants honest answers, the good and the bad. Telling us what frustrated you earns the same credits as telling us what you liked.

Who is asked

A survey is only offered while it is running. Most surveys are open to every account that has used Modulify for a while, which unless the survey asks for more or less means both of these are true:

• Your account is at least 3 days old.
• You have sent at least 10 messages in the chat of your sites.

Some surveys are meant for a group of people instead, such as people on a paid plan, people who joined recently or people who built several sites, and some go to a few people by name. So you may not be offered every survey Modulify runs.

Each survey can be answered once per account. Once you have sent your answers, that survey is not offered to you again, whether they are approved or not. When more than one survey is open to you, the newest comes first and the next one waits until you have answered it, while the Surveys tab of your account lists them all so you can start any of them.

Where it shows up

When you qualify, the survey opens by itself on the dashboard a few seconds after a page loads, and again a few seconds after a check finds a survey that has just gone live while you are there. It never opens inside the editor, and it waits while another window is open, so it does not get in the way of something you are doing.

It also sits in the sidebar as the Share your feedback card, with the line "and earn 50 credits", just above the Spread the word card. The card is there on every dashboard page and in the editor's navigation drawer for as long as the survey is open to you, so you can start it whenever suits you.

A survey that goes live while Modulify is open shows up in that card by itself, without a reload. The card checks for new surveys every 60 seconds while the tab is visible, and again as soon as you come back to the tab or the window.

Closing the window without sending your answers puts it off for 7 days before it opens by itself again, and after you close or answer a survey no other survey opens by itself for that long either. Once you have closed a survey 3 times it stops opening by itself and only waits in the sidebar card. A survey can set its own numbers for both.

Email invitations

Modulify can also invite you to a survey by email. The invitation says how many credits the survey pays, and its Answer the survey button opens your dashboard in the browser with the survey window open, also on a phone. You get at most one invitation for each survey, and none for a survey you have already answered or closed.

If the survey is no longer open to you when you click the button, because you already answered it or it has ended, a message reads Survey not available and nothing opens.

Invitations count as product tips. Switch Product tips off under Email notifications and they stop. The Unsubscribe link at the bottom of the email opens that page.

Answer it

The window opens with the survey's title and intro under a badge reading Earn 50 credits, and explains the process under How it works:

• Answer 7 short questions about your experience so far. with the number of questions in the survey
• Be honest. Thoughtful answers, the good and the bad, help us the most.
• The team reads every answer, then adds 50 credits to your default workspace and emails you.

Under the button, a line reads Credits arrive once the team approves your answers. with a How it works link that opens this page.

If you close the window part way, the answers you gave are kept while the page stays open, and Start the survey picks up at the question you were on. Reloading the page starts the survey again from the beginning.

If your answers cannot be sent, a message headed Answers not sent says why, and nothing is saved until you send them again. If the survey ended while you were answering, or you already answered it in another tab, the window closes.

The review and the reward

Nothing is paid the moment you send. A person on the team reads every response first, and approves the ones that give real feedback. Short answers that say nothing, or answers that have nothing to do with the question, are not approved.

When your answers are approved:

• The credits the survey promised, 50 unless it showed another amount, are added to your default workspace, the one with the filled star in the workspace switcher, as top up credits. They are not touched by the monthly reset and never expire. See Credits.
• You get an email saying the credits are yours, which workspace they went to and which survey they are for.
• A window opens with 50 credits are yours, see The reward window.

The amount is the one shown when you sent your answers, even if the reward changes before the team gets to them. When your answers are not approved, no credits are paid and you are not emailed. The survey then reads Not approved on your Surveys tab.

The reward window

The next time you are on the dashboard after your answers are approved, a window opens by itself to thank you. It names the survey, the day you answered it, the day it was approved and the workspace the credits went to, so you can tell which survey the reward is for.

When more than one survey was approved since you last saw this window, it has one page for each, headed Reward 1 of 2, with Next reward and Back to move between them.

The window shows each reward once, in the tab you are working in, even with Modulify open in several tabs or on several computers. It never opens inside the editor and it waits while another window is open. The credits are already in your workspace, so closing it changes nothing. Closing it on an earlier page closes the remaining pages too, and the Surveys tab keeps the record of each one.

Your surveys

The Surveys tab of your account, at /dashboard/account/surveys, lists every survey you can answer and every survey you answered. Open it from Surveys in the user menu at the bottom of the sidebar, or from See your surveys in the survey windows. It updates by itself while it is open.

Open to you lists the surveys you can answer now, each with the credits it pays and a Start button that opens it.

Your answers lists the surveys you answered, newest first, with the day you sent them and one of these statuses:

• In review: the team has not reviewed your answers yet. The credits land in your default workspace once they are approved.
• Approved: the credits are in your workspace, and the line says which one.
• Not approved: no credits were added for this survey.

FAQ

Next

• Credits explains the pool your reward lands in.
• Share and Earn is the other way to earn credits without paying.